Contact - Spei

Welcome to the official Contact and Information Center for Spei. Our mission is to provide a transparent, secure, and world-class gaming environment for all our players. We believe that open communication is the cornerstone of trust, which is why we have consolidated our essential legal, operational, and support information into this comprehensive portal. Whether you are inquiring about our licensing, seeking assistance with your account, or looking to understand our regulatory compliance, this page serves as your primary resource. Spei is committed to upholding the highest standards of integrity, responsible gambling, and data protection as mandated by our international regulatory authorities. We invite you to explore the sections below to find the answers you need or to reach out to our dedicated support team for personalized assistance.

Customer Support & Contact Information

At Spei, we prioritize your experience. Our support team is available 24/7 to assist with technical issues, account inquiries, or general questions.

Live Chat: Available 24/7 via the icon at the bottom right of your screen.
Email Support: [email protected] (Typical response time: 2-4 hours).
Verification/KYC: [email protected].
Physical Address: Spei Gaming Operations, Suite 102, Global Business Center, Level 2, Valletta, Malta.

About Us & Licensing

Spei is a premier online gaming operator committed to providing a fair and secure platform. We operate under the regulations of the Malta Gaming Authority (MGA) and the Curacao eGaming Commission. Our team consists of industry veterans dedicated to innovation and player safety.

Know Your Customer (KYC) & Verification

To comply with international anti-money laundering (AML) regulations, Spei conducts mandatory KYC checks. This process ensures the security of your funds and the integrity of our platform. We require:

Proof of Identity: A valid passport, national ID card, or driver’s license.
Proof of Address: A utility bill or bank statement issued within the last 3 months.
Payment Verification: Photos of your card (masking middle digits) or e-wallet screenshots.

Privacy & Cookie Policy

Spei respects your privacy. We collect data only to provide and improve our services. Our systems use SSL encryption to protect your personal information. Cookies are used to enhance site functionality and remember your preferences. You may opt-out of non-essential cookies via your browser settings at any time.

Responsible Gambling

Gambling should be an entertaining experience. Spei provides tools to keep you in control:

Deposit Limits: Set daily, weekly, or monthly caps.
Reality Checks: Receive notifications about your session duration.
Self-Exclusion: Temporary or permanent account closure options.
External Resources: We partner with Gamblers Anonymous and BeGambleAware to provide support for those in need.

RNG & Fairness

Fair play is guaranteed at Spei. All our games utilize a certified Random Number Generator (RNG), which is independently audited by third-party testing agencies such as eCOGRA or iTech Labs. This ensures that every outcome is entirely random and unbiased.

Affiliate Program

Partner with one of the fastest-growing casinos in the industry. Spei offers competitive commission structures, real-time tracking, and professional marketing materials. Interested parties should contact [email protected] to register and view our affiliate terms and conditions.

Frequently Asked Questions (FAQ)

How do I verify my account?

Navigate to 'Account Settings' > 'Verification' and upload your documents. Our team processes these within 24-48 hours.

What are the wagering requirements for bonuses?

Unless otherwise stated, standard wagering requirements are 35x the bonus amount. Please refer to specific bonus terms for details.

What should I do if a game freezes?

Clear your browser cache and refresh the game. If the issue persists, contact our live support team with the game name and time of the occurrence.

Terms & Conditions

By using the Spei website, you agree to our Terms and Conditions. These include, but are not limited to, age restrictions (18+), geographic limitations, and bonus abuse policies. We reserve the right to amend these terms, and it is the user's responsibility to review them periodically.

Legal Disclaimer: Gambling involves risk. Please gamble responsibly. If you feel you have a problem, please contact our support team immediately for assistance or visit our Responsible Gambling section.

For further inquiries, please contact us at [email protected].